Terms of Service

Last Updated: December 6, 2025

These Terms of Use ("Terms") constitute a legally binding agreement between you and Dunes Racquet Club ("We", "Us", "Our"). By accessing or using the Dunes Racquet Club Platform (hereafter referred to as the "Platform"), you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using or accessing the Platform and related Services.

1. Introduction

Welcome to Dunes Racquet Club, a user-friendly racquet sports court booking and management Platform designed for Players, Clubs, and Administrators. Our Platform allows you to book courts, manage reservations, and analyze booking patterns efficiently. Please read these Terms carefully as they govern your use of our Website, Services, and Platform. Should you have any questions or concerns about these Terms or our Services, please contact us at info@dunesracquetclub.com.

2. Platform Access

2.1 Eligibility

We do not knowingly collect or solicit personal information from children under 13. If you are under 13, please do not attempt to register for our Services or provide us with any personal information.

If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

If you believe that we might have collected personal information from a child under 13, please notify us at privacy@dunesracquetclub.com.

2.2 Registration and Account Security

To use certain features of the Platform, you must register and create an Account, including a Username and Password.

Your Account is for your personal use only and should not be shared. Any breach of this policy may result in the termination of the affected Accounts or all Accounts associated with you.

If you suspect that your Account credentials have been compromised, please contact us immediately. Note that we will never ask you to confirm your Username, Password, or other personal details via unsolicited communications.

3. Contact Information

Dunes Racquet Club

King Abdulaziz Road

Jeddah, Saudi Arabia

Email: info@dunesracquetclub.com

Phone: +966 50 000 0000

4. Usage of the Platform

4.1 Services

We provide you with a Platform interface and a suite of Services ("Services") designed to enable you to subscribe to and utilise our Platform for booking racquet sports courts, managing reservations, and maintaining your booking history. These Services are offered in their existing state and may assist in enhancing your racquet sports experience.

Upon registration, you will be granted access to the Platform and its associated functionalities in accordance with the Terms outlined in this document.

Your continued use of the Services indicates acceptance of these Terms, which include all clauses contained in this document as well as our Privacy Policy.

5. Limitations of Service

5.1 Responsibility for Data

You acknowledge and agree that you are solely responsible for evaluating the integrity, quality, accuracy, or reliability of any data provided to us. Any decisions based on this data and any resulting consequences are solely your responsibility.

You acknowledge that we do not assume any liability for any data handled or generated by you on the Platform.

5.2 Service Revisions

We are continually working to improve our Platform and may introduce modifications or revisions to its functionality, content, features, and modules, or discontinue certain aspects of the Services, at our discretion and without notice.

We reserve the right to remove any Content from the Services at any time, for any reason, including but not limited to if there are allegations that the Content violates these Terms. Such removal will be at our sole discretion and without notice. For any service disruptions or interruptions, please contact us at info@dunesracquetclub.com for support and clarification.

5.3 Temporary Suspension of Services

We may temporarily limit or suspend the Services at our discretion, including for maintenance or upgrades to the Platform.

5.4 Unacceptable Use of Services and User Conduct

You represent, warrant, and agree that you will not create or contribute any Content or User Submissions, or otherwise use the Services in a manner that:

(a) Infringes or violates the intellectual property rights or any other rights of any third party (including Dunes Racquet Club);
(b) Violates any laws or regulations;
(c) Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
(d) Jeopardises the security of your Dunes Racquet Club account or others' accounts;
(e) Attempts to obtain passwords, accounts, or other security information from other users;
(f) Violates the security of any computer network, or attempts to crack passwords or security encryption codes;
(g) Runs any automated systems or processes that interfere with the proper functioning of the Services;
(h) Crawls, scrapes, or spiders any page, data, or portion of the Services or Content using manual or automated means;
(i) Decompiles, reverse engineers, or attempts to obtain the source code or underlying ideas of the Services;

A violation of any of the above is grounds for the termination of your right to use or access the Services, with or without notice.

6. User Declarations and Assurances

By accessing and using the Platform, you represent and warrant the following:

Accuracy of Information: You affirm that all information provided during the registration process is truthful, accurate, current, and complete to the best of your knowledge.
Legal Capacity: You represent that you have the legal capacity and authority to enter into these Terms and Conditions and to abide by all obligations and responsibilities set forth herein.
Age Requirements: You confirm that you are at least 13 years old. If you are under 18 years of age, you represent that you have obtained parental or guardian consent to use the Platform.
No Automated Access: You agree not to access the Platform using any automated systems, including but not limited to bots, scripts, or other automated means that bypass the normal user interface.
Lawful Use: You will not use the Platform for any unlawful, fraudulent, or unauthorized purpose.
Compliance with Laws: You agree that your use of the Platform will not infringe upon or violate any applicable laws, regulations, or third-party rights.

7. User Registration Process

Registration Requirements: To access certain features and functionalities of the Platform, you may be required to register an account. By registering, you agree to maintain the confidentiality of your account credentials, including your username and password, and to be fully responsible for all activities and transactions that occur under your account.

Username Policy: We reserve the right to review and approve or disapprove of any username you select.

Account Security: You acknowledge that you are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

8. Platform Maintenance and Responsibility

System Upgrades and Maintenance: You are solely responsible for maintaining and upgrading any operating systems or other systems used to access the Platform. We are not liable for any issues, disruptions, or malfunctions resulting from the use of outdated, legacy, or unsupported systems.

9. Legal and Regulatory Compliance

Adherence to Laws: You agree to comply with all applicable laws and regulations, including those related to personal information protection and data privacy.

User Consent: You are responsible for obtaining all necessary consents from your users as required by law to use their personal information in connection with our services.

10. Data and Intellectual Property

Ownership of Data: You retain ownership of all data shared with us. We do not bear responsibility for evaluating the integrity, quality, accuracy, or reliability of this data.

11. Intellectual Property and Copyright

Protection of Intellectual Property: We reserve the right to remove or disable access to any content that we believe, at our sole discretion, infringes on copyright or other intellectual property rights. We may also terminate accounts involved in repeated infringement.

12. Privacy and Data Protection

Commitment to Privacy: We are committed to safeguarding the privacy of our users. For detailed information, please review our Privacy Policy.

Collection of Personal Information: We do not actively collect personal information such as age, gender, or address unless such details are voluntarily provided by you.

13. Subscription and Billing

Subscription Plans and Fees:

Plan Selection: To access various features and services, you may need to select and pay for a specific subscription plan.
Pricing: We may offer tiered subscription plans based on factors such as usage limits and features.
Changes to Plans: We reserve the right to modify subscription tiers, pricing, and features at any time.

14. Subscription Changes

Upgrading Your Plan: You can upgrade your subscription plan directly through the platform at any time. When you upgrade, we'll issue a pro-rata invoice for the new plan based on the remaining days in your current billing cycle.

Downgrading Your Plan: If you want to downgrade your subscription, you can do so through the platform. Downgrades will only take effect at the end of your current billing period.

Immediate Changes: For urgent requests, please email us at info@dunesracquetclub.com, and we'll assist you as quickly as possible.

15. Subscription Cancellation

Cancelling Your Subscription: To cancel your subscription, contact us directly at info@dunesracquetclub.com. We process cancellations manually to ensure everything is handled securely.

Account Cancellation: If you wish to cancel your account, please reach out to us at the same email address. We'll process your request promptly.

16. Refund Policy

No Refunds for Unused Days: We do not offer refunds for any unused days if you cancel your subscription.

No Refunds for Early Downgrades: If you request a downgrade before the end of your current billing term, we will not provide a refund for the remaining days.

17. Payment Processing and Billing

Payment Processor: We use a third-party payment processor that complies with industry standards to handle all billing and payment transactions.

Automatic Charges: The payment method you provide will be automatically charged for any changes to your services or upon renewal of your subscription.

Payment Responsibility: If we are unable to charge your payment method, you are responsible for ensuring payment is made by alternative means. Failure to complete payment may result in suspension of services.

18. Fee Revisions

Right to Revise Fees: We reserve the right to change the service fees for any paid plans or functionalities at our discretion.

Effective Date of Changes: Any revised fees will apply from the next renewal date of your existing subscription plan.

Notification of Changes: We will notify you by email if there are any changes to the fees.

19. Disclaimer of Warranty

Service Availability: Dunes Racquet Club and its partners do not guarantee that the services or products offered will be free from issues or errors. We do not endorse any third-party websites or services linked through our platform.

Service As-Is: Our services and content are provided on an "as-is" basis. We make no promises about their quality, reliability, or that they will be error-free or uninterrupted.

Internet Use: Our services depend on the internet and your connection. We cannot guarantee uninterrupted access or availability.

Technical Support: We offer technical support via email at info@dunesracquetclub.com. You are responsible for obtaining and maintaining the necessary hardware and internet services to use our platform.

20. Liability Limits

Damage Limits: To the fullest extent permitted by law, we are not liable for indirect or consequential damages. Our liability is limited to the amount you paid us in the last 12 months or SAR 100, whichever is greater.

Exclusions: We do not cover damages related to lost profits or system malfunctions. Some jurisdictions may not allow these limitations.

21. Indemnity

Your Responsibility: You agree to indemnify us against any claims or losses related to your use of our services or violations of our terms.

Claim Notice: We will try to notify you of any claims, but your indemnification obligations remain even if we do not.

22. Ownership and Intellectual Property

Content Protection: All content on our services, including text, graphics, and images, is protected by intellectual property laws. You cannot use or reproduce this content without permission.

User Submissions: Any content you provide through our services is your own. We may use, modify, and display your submissions as needed to operate our services.

23. Terms and Termination

Effective Date: These terms apply from the moment you start using our services. They continue until terminated by either party.

Termination by You: You can stop using our services anytime by emailing info@dunesracquetclub.com.

Termination by Us: We may terminate your access if you violate our terms or for any other reason. Termination may result in the loss of your content.

Refunds on Termination: No refunds are given for unused days or services after termination.

24. General Terms

Governing Law: These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes will be resolved in Jeddah, Saudi Arabia.

Force Majeure: We are not liable for failure to perform due to unforeseen circumstances beyond our control.

Notice: Upon termination, you must stop using our services. We may delete your account and data, with no refunds provided. Notices related to these Terms will be sent to the email addresses provided by you. Notices from us will be sent to info@dunesracquetclub.com.

25. Governing Law and Jurisdiction

Governing Law

These Terms are governed by and will be construed in accordance with the laws of the Kingdom of Saudi Arabia. This jurisdiction will apply regardless of any conflict of law principles that might suggest the application of the laws of another jurisdiction.

Dispute Resolution

Any disputes arising out of or related to these Terms will be exclusively resolved in the courts situated in Jeddah, Saudi Arabia. You agree that this will be the sole forum for addressing any legal issues related to these Terms.

26. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to unforeseen events beyond our control, including but not limited to natural disasters, strikes, riots, wars, terrorism, governmental actions, or failures by third-party service providers.

27. Assignment & Successors

You may not transfer or assign these Terms or your rights under them without our prior written consent. We reserve the right to transfer or assign these Terms and our rights without your consent.

28. Amendments

We may amend these Terms at any time to improve our platform. Any changes will be communicated to you via email or posted on our website. Continued use of our Services after such amendments will constitute your acceptance of the new Terms. If you do not agree with the changes, you must stop using our Services.

29. Waiver

No waiver of any term of these Terms will be effective unless in writing and signed by an authorised representative of the party waiving the term. Failure to enforce any right under these Terms does not constitute a waiver of that right.

30. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in effect. We will replace any invalid provision with a new one that closely reflects the original intent.

31. Entire Agreement

These Terms, along with our Privacy Policy and any other attached documents, constitute the entire agreement between you and us. They supersede all prior agreements and understandings related to the subject matter.

32. Acceptance

By using Dunes Racquet Club, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you should not use our Services.

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